Clearing your account

Your Regal Casino KYC check, start to finish

Every licensed casino must confirm who you are, and Regal Casino closes the review in about 53 hours.

Start verification

Licensed operatorGaming Control Board Curaçao license OGL/2007/5254/420 — verified and active since 2007

What clears you

The check in six plain answers

Same rules for every player at Regal Casino, and the same team reads every file.

Reviewing company

Regal Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2007/5254/420

Typical turnaround

53 hours

Latest deadline

Before the first withdrawal

Verification e-mail

[email protected]

Age checked

18+

Opening the upload page

Work through the upload in order

Read this the moment your account asks for documents and the payout stalls.

Where is my document list?

Open your account area and look for the documents section; the prompt there names exactly which item is missing and which one is already accepted.

One clean scan beats five retries

Photograph your identity document flat on a dark surface and check that all four corners sit inside the frame before you upload the file.

Whose address is on the bill?

Pull a recent bill or bank letter showing your full name and address, then confirm the address matches the one on your account before sending it.

Under review, not rejected

Leave the page open and watch for an e-mail from the verification team; a blurry edge or a hidden number is the usual reason a file comes back.

What clears the file

The papers behind a cleared account

Keep this beside you while you prepare the scans the account area asked for.

Proof of identity

ConfirmsThat you are the named account holder

Must showPhoto page, all four corners, unreadable text fails

Proof of address

ConfirmsWhere you live now

Must showYour name, your address, recent issue date

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showFirst and last digits, your name visible

Four moments

Know the moment, save the wait

Timing surprises nobody: here is when a request lands and what it covers.

New method, new check

Attach an untested card or wallet and the file reopens, because every new method needs a confirmation that the account behind it is yours.

My age gets checked

Confirming that you are 18+ happens before play, so a birth date on your identity document settles it in one upload and nothing else is needed.

Request your payout, then verify

Any payout request opens the file: proof of identity, proof of address and payment method confirmation all land in one queue before money moves.

Name mismatch on file

A nickname, a maiden name or a shortened street trips the match, so the house goes back for a clearer copy of the same document.

The licence rule on where funds come from

Read the licence line: Regal Casino N.V. holds OGL/2007/5254/420 from the Gaming Control Board Curaçao, and that licence carries AML duties. Ask us for the reasoning and you will hear the same answer every Australian player gets. It is routine, and it is never an accusation.

Expect one or two of these, chosen to match how you fund the account.

Recent bank account statement
Payslip or employer letter
Tax notice of assessment
Sale contract or settlement record
Proof of a savings or term deposit

Fix the copy before you resend

From expired to valid. A card or passport past its expiry date proves nothing today, so the reviewer cannot accept it as current identification. Request a renewal from the issuing office Upload the fresh copy once it arrives

Get the details aligned. A name spelled differently on the bill than on the account reads as two people, and the reviewer stops at the gap. Check the spelling on every upload Send the same spelling as your profile

Fresh bill, quicker pass. Address proof goes stale, so a bill from months back will not tie your current residence to the account. Pick a bill from the recent cycle Send the page with your name and address

Plain reference

The brief on document checks

Regal Casino applies one document standard to every player, and these replies follow that standard.

Will I need to send my documents again later?+

Keep the set that passed on file: it usually covers later withdrawals, so no repeat request should follow while your details stay the same. Send fresh copies only if proof of identity, proof of address or payment method confirmation changes.

What happens if my name has changed since signing up?+

Upload proof of identity in your current name and proof of address that matches it. Your account is updated once both documents agree, and the change is confirmed before your next payout.

What turnaround should I expect once my documents are in?+

Allow 53 hours for review of your complete file. A clear, readable set avoids a second request and keeps the whole process inside that window.

When is the latest point for my check to clear?+

Plan for your first withdrawal as the latest point: the Gaming Control Board Curaçao licence requires cleared checks before that payout. The casino may ask sooner, at registration or your first deposit, and a source of funds check required by that licence is a routine AML safeguard, not an accusation.

What protects my ID during the upload?+

Send each file through the secure upload in your account; it uses 256-bit SSL encryption and is opened only for review. Keep every page separate and readable.

What do I do when a document gets refused?+

Read the reason given for the refusal and fix that single point before you resend. A flat, sharp image of the full page usually passes on the next attempt. Contact [email protected] if the reason is unclear.

Does the check accept a photo taken on my handset?+

Yes. Open the upload screen in your phone browser and use the camera or camera roll; daylight and a steady hand give a readable copy. A selfie holding your ID may also be requested.