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Regal Casino Contact: One Page, The Right Desk

Reach Regal Casino on live chat, e-mail or phone at +61 2 0025 2978, with the team answering around the clock every day.

Contact support 256-bit SSL encryption
Paid out today
649,105 A$
7,915 Players online now
Licensed operatorGaming Control Board Curaçao license OGL/2007/5254/420 — verified and active since 2007
Fast, audited payoutsA$12M paid weekly with average withdrawal processing in 24 minutes, independently audited by BMM Testlabs
Your data, secured256-bit SSL encryption across all transactions and sessions, with full regulatory compliance
Pick the fastest route

Regal Casino Ways To Reach Support

This clears up the worry that no one is listening when something urgent goes wrong.

Chat When Minutes Matter
A window on the screen opens with a real agent, best for quick questions about your balance or a bonus, and someone replies in about 1 minute.
Start chat
Regal Casino E-mail Support
Write to [email protected] with statements or screenshots attached, best for anything needing a record, and a reply lands in about 6 hours.
Write to us
Call Regal Casino In AEST
Call +61 2 0025 2978 in AEST for account trouble or a payment you want talked through, best when typing is slow, and you are answered in about 5 minutes.
Call us
Regal Casino Australia

Reach Regal Casino From Australia

This settles who answers you, in which language, on which clock, and who supervises them.

How to reach us

Phone+61 2 0025 2978
Support hoursAEST
LanguagesEnglish, German, French, Spanish
E-mail[email protected]

Who supervises

RegulatorGaming Control Board Curaçao, OGL/2007/5254/420

Help with gambling

Help organisationsGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Regal Casino Complaints Path

Ask For Your Case To Be Reviewed

A clear order for escalating a problem, and who reviews it after support.

Time, Amount, Problem
Start where your problem began: message support with the time, the amount and what went wrong, so the team can open a record tied to your account.
Six-Hour Written Reply
Expect a written reply that answers the specific point you raised, usually within six hours on e-mail, with the outcome and the reasoning set out plainly.
Keep The Reference
If the answer misses the mark, ask the same team to pass your case to a manager for a second look, and keep the reference number they give you.
Before You Escalate
Where a manager review still leaves you without a fair outcome, you may take the matter to the Gaming Control Board Curaçao, the regulator named in the licence.
Desk routing

Regal Casino Sends You Straight To The Right Desk

One message to the right address is how Regal Casino keeps your answer quick and on record.

Account matters

General help with anything on site[email protected]
Document checks and verification[email protected]

Money matters

Deposits, withdrawals and payouts[email protected]

Other matters

Complaints and formal disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnership enquiries[email protected]
You Need Someone Now

Hours And Typical Reply Speeds

Once you have read this, you know which channel is quickest right now.

Chat

Chat HoursAvailable around the clock
Chat First Reply1 minute
Time ZoneAEST

E-mail

E-mail Address[email protected]
E-mail Reply6 hours

Phone

Phone Number+61 2 0025 2978
Phone Wait5 minutes

Details That Get You A Quicker Answer

Have these to hand before the conversation starts, and support works faster.

  • Your registered e-mail address
  • Your account reference or username
  • Transaction date, amount and payment method
  • Screenshots of the screen that went wrong
  • One line describing what you expected
Settle It Here

Straight Answers, No Hold Music

Removes the worry that nobody will explain the rules in plain English.

accountWhy does the licence matter when I am playing from Australia?+
Because the licence sits with Gaming Control Board Curaçao under number OGL/2007/5254/420, held by Regal Casino N.V. and running since 2007. That board supervises how the house treats your money and your data. The registration is 657946, with the office at Heelsumstraat, Willemstad.
accountWhy would I shut my account instead of just taking a break?+
Because a break from gambling should be easy to arrange, tell the desk and the account is closed. Any balance owing is settled to you first. Duplicate accounts are shut too, since only one is permitted per player.
accountCan I ask for a copy of my data, or have it deleted?+
Yes, and the privacy desk at [email protected] handles both requests. A copy of what is held on you comes back in a readable file. Deletion follows once any legal duty to keep records has run out.
accountWhat happens when the first answer does not fix my problem?+
When a reply leaves you unhappy, write to [email protected] and a senior reviewer takes it over. Their finding arrives in writing with the reasons set out. Still unsatisfied after that, you may take the matter to Gaming Control Board Curaçao.
accountDo I need to send documents before I can withdraw?+
Do I need to send documents before I can withdraw?
accountWhat happens if I cannot get into my inbox to prove who I am?+
What happens if I cannot get into my inbox to prove who I am?
Checking Who Runs The Site

Regal Casino, Registered In Curaçao

Useful the moment you want to know whose licence stands behind your balance.

Company

Legal NameRegal Casino N.V.
Company Number657946 (Curaçao)
AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence NumberOGL/2007/5254/420

In Writing

Support E-mail[email protected]

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