Before You Next Play

Regal Casino Responsible Gambling: Before Your Next Session

Play only from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks are built into every Regal Casino account.

Set a Deposit Limit

Licensed operatorGaming Control Board Curaçao license OGL/2007/5254/420 — verified and active since 2007

Support at a Glance

The Facts Behind Your Safer Play

Regal Casino keeps the numbers in plain sight, so nobody has to hunt for support mid-session.

Minimum Age18+

Regulator and LicenceGaming Control Board Curaçao, OGL/2007/5254/420

National RegisterBetStop

National Gambling Helpline1800 858 858

Support Email[email protected]

Built-In Safeguards

Five Controls Inside Your Regal Casino Account

By the end you will know which control to switch on, and when it helps most.

Set the Cap Before Play

Cap how much you can add to your balance; switch it on before a session, while you are still thinking clearly.

Know Your Worst Case

Put a floor under what a session can cost you; turn it on when losses would sting more than the entertainment is worth.

Time Nudges

Get a nudge at intervals you choose, so a long session does not quietly turn into an evening; switch it on before your first spin.

Time Out From Your Play

Lock yourself out of your Regal Casino account for a chosen period when you need distance rather than another round.

Check Your Session

Show a running picture of your time and spend at set points; switch it on when you want the session measured.

Limit Setting

From Good Intentions to a Set Limit

A limit can feel like paperwork; four short steps in your own account settle it without a call.

Open Your Profile

Open your profile menu at the top of the account and check you are signed in to the right Regal Casino account.

Match the Right Cap

Pick deposit, loss or session time; check which one matches the habit you want to hold back before you touch any figure.

Pick Your Period

Choose how long the limit should run and read each option before you confirm, so the period fits what you can keep to.

Limit Confirmation

Save the change, then reopen the page to confirm the limit appears in your account, so nothing rests on memory.

Know the Signs and Keep Control

Spotting the shift early keeps a pastime from becoming a burden. Putting a limit in place, or taking a pause, is the first step you can take before anything else changes. Set either one before you play, not after a difficult loss.

Read through these and be honest about how many sound familiar.

You play longer than you planned to
Chasing a loss feels like the sensible move
Money meant for bills goes into the account
You keep the amount you spend from people close to you
Play has replaced things you used to enjoy
You feel tense or flat until the next session
Borrowing to keep playing has crossed your mind

Where to Turn

Who Can You Call When Play Gets Heavy?

By the end you will know which free service fits your situation and how to reach it.

National Gambling Helpline

The National Gambling Helpline answers at any hour of the day or night, every day of the year, with free counselling by chat and email. Players and their families can also ask for self-help tools and a pointer to local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by Gamblers Anonymous Australia give players and their relatives peer support in groups across the country. Attendees share their experience with people facing the same situation, at no cost and without being judged. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling to anyone dealing with gambling debt, for players and for family members carrying the same worry. Advisers take calls on weekdays between 9:30 and 16:30. ndh.org.au

Choose the Break That Matches Your Situation

Hours or Days Off. A time-out is the short option: you lock yourself out of the casino account for hours or days. Start it in your account settings before your next session. Play and deposits stay closed while the pause runs, and the rest of your account remains as it is.

Set a Long Stop Now. Self-exclusion in the account closes your access for a long stretch, and that closure holds until the period ends. Begin it from your profile settings at any point. Marketing stops alongside play, and the decision is not reversible partway through.

Do You Need the National Register? BetStop is the national self-exclusion register, run by the Australian Government through ACMA. Registering takes about five minutes online, lasts at least three months and can run to lifetime, and it can only be lifted after three months with a statutory declaration that you have seen a counsellor or GP. You may nominate someone to support you. betstop.gov.au

Five Answers, No Jargon

Checked Tools, Calm Answers

You will know how closure, exclusion, pauses, family help and age checks work here.

Can your team close my account permanently?+

Ask us at [email protected] and our support team will close the account for good rather than pause it. Write from the email address on your profile so we can match the request to you. Once closure is done, play on that account ends and only one account per player is allowed, so a new one will be closed too.

Is there any way to lift my self-exclusion sooner?+

No. A self-exclusion runs for the whole period you picked when you set it, and our team cannot cut it short on request. Choose your period with that in mind, because the lockout stays in place until the end date arrives.

While a pause is on, what still works in my account?+

During a pause you can sign in and see your balance and history, but deposits and play stay locked until the pause ends. Your money is not taken; it waits. On the day the pause runs out, play is possible again without asking us to switch anything back on.

What can I do for a family member who bets too much?+

Call the National Gambling Helpline on 1800 858 858 and tell them you are the relative, not the player. Their counsellors advise worried partners and parents as well, at any hour. They can also point you to local services and to Gamblers Anonymous Australia meetings.

Why is eighteen the minimum age here?+

Eighteen is the legal age for gambling in Australia, so we check age before an account is opened and before any withdrawal. Send proof of identity once and it is settled. Opening an account below that age is not a misunderstanding we can overlook; the account will be closed.